Home
About About visit this section
Members Members visit this section
Retirement Planning Retirement Planning visit this section
Retired Members Retired Members visit this section
Governance Governance visit this section
News and Publications News and Publications visit this section
Resources Resources visit this section
Contact

Contact Us

Member Services

Toll-free in North America: 1‑877‑889‑MEPP (6377)
International toll-free phone number: (Your country's ISD code) + 1‑800‑661‑81988¹
Fax: 780-421-1652
Email: memberservices@mepp.ca

Hours
Monday-Friday (except Thursday) from 8:15 a.m. to 4:00 p.m. MST
Thursday from 9:30 a.m. to 4:00 p.m. MST
Closed holidays.

Please make sure to include the additional “8.” Your international calling code may vary by country. Please confirm with your local telephone service provider before dialing. Long distance dialing rules will apply.

Employer Services

Toll-free in North America: 1-877-391-EMPL (3675)

Fax: 780-415-9598

Email: employerservices@apsc.ca

Hours
8:15 a.m. - 4:00 p.m. (MST), Monday to Friday (excluding holidays).

The Board

Contact the Board if you have inquiries regarding the governance of MEPP.

Yolanda Van Wachem, General Counsel & Corporate Secretary
Phone: 780-391-3533

Naz Qureshi, Plan Board Manager
Phone: 780-391-3712

E-mail: board@mepp.ca - Please do not send your personal pension information to this address.

Mail:
MEP Board c/o Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9

Client Service Advocate

The Client Service Advocate ensures that APS delivers on its commitments to members and pensioners to provide clear information.

Phone: 1-888-643-1337
Fax: 780-415-9598
Email: clientadvocate@apsc.ca

Privacy Advocate

If you have a concern about how your personal information is handled, contact:

APS Privacy Advocate Office

Phone: 780-391-3799
Email: privacy@apsc.ca

Office

Alberta Pensions Services Corporation (APS)
5103 Windermere Blvd. SW
Edmonton AB T6W 0S9

Hours: 8:15 a.m. - 4:00 p.m. (MST), Monday to Friday (excluding holidays).

Alberta is located on the traditional territories of many Indigenous Peoples, including lands covered by multiple historic treaties. We respect the histories, languages, and cultures of First Nations, Métis, Inuit, and all First Peoples throughout Alberta and across Canada, whose presence continues to enrich our community.

Quick Links

Log in to Your Pension Profile
Pension Estimators
Pension Payment Dates
Buying Prior Service
Retirement Checklist

Contact Information

Management Employees Pension Plan
5103 Windermere Blvd. SW
Edmonton AB T6W 0S9

1-877-889-MEPP (6377)
E: memberservices@apsc.ca

Terms of Use

Your use of this website signifies that you have read and understood the terms and conditions set out below, and that you agree to be bound by them.

General Disclaimer

This website is designed to outline as simply as possible the main features of the Management Employees Pension Plan (MEPP). It is for information purposes only and is not intended to provide you with specific financial, legal, investment, pension or tax advice.

Alberta Pensions Services Corporation (APS), MEPP's pension benefit service provider, strives to ensure that all information contained on this website is accurate. However, your pension entitlement is always limited by what is allowed by the pension plan rules and associated legislation (legislation), so any inaccuracy in, or misunderstanding of pension information arising from the content on this website cannot increase the benefits otherwise available to you under the legislation. In the event of any conflict between the legislation and this website, the legislation will govern.

Seek Professional Advice About Pension Decisions

You should not rely on the content on this website in making any decisions or taking any action with respect to your pension. Seek advice from a qualified financial advisor before relying on any speculative pension calculation, or exercising any pension option.

Disclaimer of Warranties and Limitation of Liability

THIS WEBSITE AND ANY DOCUMENTS ARE PROVIDED BY APS AND MEPP ON AN "AS IS" AND "AS AVAILABLE" BASIS. APS AND MEPP MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR ANY ASPECT OF THE INFORMATION, CONTENT, MATERIALS, DOCUMENTS OR PRODUCTS AND SERVICES INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE AND THE CONTENT THEREIN IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, APS AND MEPP DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. APS AND MEPP DO NOT WARRANT THAT THE WEBSITE, ITS SERVERS, OR EMAIL SENT FROM APS, MEPP OR ITS AUTHORIZED AGENTS ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. APS AND MEPP DO NOT WARRANT THAT ACCESS TO THIS WEBSITE WILL BE CONTINUOUS OR WILL BE AVAILABLE AT ANY GIVEN TIME. APS AND MEPP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE OR THE DOCUMENTS, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU IN YOUR JURISDICTION, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Permitted Use

As a user of this website, you may view, copy, print and use (collectively, use) documents or other materials (Documents) on this website as specified and you agree that you will observe and comply with any notice or restriction on or accompanying any particular Document(s) you wish to obtain from or through this website.

Email and Internet Communications

Communication by email over the Internet and other publicly accessible networks is not secure. Any information that you send by email may be lost, intercepted or altered while it is being transmitted.

If you choose to send information to APS or MEPP by email or over the Internet, you do so at your own risk. APS and MEPP do not assume any liability for any damages you may experience, or costs you may incur, as a result of sending information by email or, should you request it, as a result of APS or MEPP sending information to you by email. This includes any such email that may contain your personal or confidential information.

Restrictions and Prohibited Uses

You agree that you will not use this website for any improper, fraudulent, illegal or malicious purpose, including, without limitation, to impair use of this website by others.

You agree not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of this website. You also agree not to develop any similar or competing business or website that uses any portion of, or look and feel of this website, or any of the Documents.

Privacy Statement

As a general policy, no personal information is automatically collected from visitors to this website. APS and MEPP do, however, gather and analyze certain information of a non-personal nature regarding site usage from all visitors to this website. Such data is used in an aggregate form to assist APS and MEPP in determining general usage patterns and to improve the layout and functionality of MEPP's website.

Such website usage and statistical information may be disclosed to third parties at APS' and MEPP's discretion.

For more information about MEPP's privacy practices see our full privacy statement.

Hyperlinks

This website may contain links to third party websites. These links have been provided solely as a convenience for you and do not constitute an endorsement by APS or MEPP of the content of such third-party sites.

Links to this website may also be provided from sites either known or unknown to APS or MEPP. Access to any other website linked to or from this website is at your own risk. APS and MEPP have not reviewed and are not responsible for the content of any third-party sites linked to or from this website and do not make any representations or warranties regarding the content or accuracy of materials on such third-party websites.

Copyright and Trademarks

All information contained on this website is protected under the copyright laws of Canada and other countries. You agree to ensure that any copyright notice along with any other notices and disclaimers appearing on these Documents are reproduced and retained on all copies in the same form and manner as on the original. You are not permitted to use, display or promote the name, trade-mark(s), or logo(s) of APS or MEPP (apart from authorized reproduction of the Documents), without the prior written consent of APS and/or MEPP.

Furthermore, any reproduction of any information contained in this website without the express written permission of APS and/or MEPP is prohibited by law. Any financial information, including any reports by the Auditor General of Alberta, contained on this website is unofficial information and should not be relied upon. The official versions of any financial reports are available from APS or MEPP.

Legal Notices

Send legal notices to:

APS
Attention: Director, Legal Services
5103 Windermere Blvd. SW
Edmonton, AB T6W 0S9
Fax 780-425-6245

For all other related correspondence, please contact us.

Governing Law and Jurisdiction

By accessing and using this website, you agree that the laws of the Province of Alberta, Canada, without regard to principles of conflict of laws, will govern this website and any dispute of any kind that might arise between you and APS, MEPP, the APS Board and/or the Management Employees Pension Board.

Privacy Statement

Privacy Statement

Management Employees Pension Plan (MEPP), in association with their benefit services provider Alberta Pensions Services Corporation (APS), values and respects your privacy and ensures necessary processes and systems are in place to protect your privacy and personal information.

As MEPP's service provider, APS collects personal information from you and your employer in order to administer your pension benefits. This information is protected by the provisions of the Alberta Freedom of Information and Protection of Privacy (FOIP) Act and Regulation by virtue of section 9.2 of the Alberta Public Sector Pension Plans Act.

For more information about APS' privacy policy, please click here.

If you have a concern about how your personal information is handled, contact the APS Privacy Advocate.

Privacy Advocate Office
5103 Windermere Blvd. SW, Edmonton, AB T6W 0S9
Phone: 780-391-3724
Fax: 780-391-3771
E-mail: privacy@apsc.ca

Contact Us
Cobrowse

Cobrowser
Privacy Notice

Browse MEPP With a Representative

If you need help, cobrowsing allows a Member Services representative to view your screen while you navigate MEPP. This enables them to offer precise guidance tailored to your needs. To ensure your privacy, your screen will not be recorded. The representative's view is restricted to MEPP only and does not extend to other areas of your device. Representatives cannot control your screen and are unable to see your security questions, answers, passwords, or Social Insurance Number (SIN) during the cobrowsing session.

Member Services representatives are available to cobrowse during our business hours:
Mon — Fri (except Thurs): 8:15 a.m. to 4:00 p.m.
Thurs: 9:30 a.m. to 4:00 p.m.

You must already be on a call with one of our representatives to initiate a cobrowse session.

Contact a representative: 1-877-889-6377

More information about cobrowsing can be found in our Privacy Notice.

Privacy Statement

For more information about APS' privacy policy, please click here.

If you have a concern about how your personal information is handled, contact the APS Privacy Advocate.

Privacy Advocate Office
5103 Windermere Blvd. SW, Edmonton, AB T6W 0S9
Phone: 780-391-3724
Fax: 780-391-3771
E-mail: privacy@apsc.ca