Please note that effective March 19, 2020, the administration building is closed to the public until further notice. If you need to drop off important pension documents, you can use the secure drop box located outside of APS’s front entrance. Documents are collected from the secure drop box regularly. Our member services centre remains open for telephone calls. You can also use Your Pension Profile to submit documents electronically or send messages through Secure Messages.
Contact Us
Office
Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
Hours
Monday: 8:15 a.m. to 4:00 p.m. (MST)
Tuesday: 8:15 a.m. to 4:00 p.m. (MST)
Wednesday: 8:15 a.m. to 4:00 p.m. (MST)
Thursday: 9:30 a.m. to 4:00 p.m. (MST)
Friday: 8:15 a.m. to 4:00 p.m. (MST)
Member Services
Phone: 1‑877‑889‑MEPP (6377)
If you live outside of North America, please call our international toll-free number: enter your country's international calling code, followed by 1-800-661-81988 (Please make sure to include the additional “8.” Long distance dialing rules will apply).
Fax: 780‑421‑1652
E-mail: memberservices@mepp.ca
Additional Contact Points
Employer Services
Phone: 1-877-391-EMPL (3675)
Fax: 780-415-9598
E-mail: employerservices@apsc.ca
Contact the Board
Contact the Board if you have inquiries regarding the governance of MEPP.
Plan Board Director: Heather Tkachuk
Phone: 780-391-3584
E-mail: board@mepp.ca
Mail: MEP Board c/o Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
Client Service Advocate
The Client Service Advocate ensures that APS delivers on its commitments to members and pensioners to provide clear information.
Phone: 1-888-643-1337
E-mail: clientadvocate@apsc.ca
Privacy Advocate
If you have a concern about how your personal information is handled, contact:
Myrna Kampjes
Manager, Privacy and Access
Phone: 780-391-3724
Fax: 780-391-3771
E-mail: privacy@apsc.ca