If you would like further clarification regarding a decision that affects your MEPP benefits, you should contact the Member Services Centre to request an explanation. If you are not satisfied with the explanation, you may request an administrative review by MEPP’s pension benefit administrator, Alberta Pensions Services Corporation (APS).
If you are not satisfied with the results of APS’s administrative review, you may submit a request for an appeal of APS’s decision to Alberta’s President of Treasury Board and Minister of Finance.
Before you submit a request for an appeal to Alberta’s President of Treasury Board and Minister of Finance, you must have completed Step 1 and Step 2, as described below.
Right of Recourse Steps
1. Seek an Explanation
If you have concerns or require further clarification regarding a decision that affects your MEPP benefits, contact us by phone or log in to Your Pension Profile and send a message through Secure Messages. We can answer your questions and provide an explanation of the decision.
2. Request an Administrative Review by APS
If you are not satisfied with the explanation of the decision that was provided, you can request an administrative review by APS.
To request an administrative review by APS, write a letter to the Client Service Advocate or contact APS through the Secure Messages in Your Pension Profile. Your written request for an administrative review should be made within 30 days from the date you received the initial explanation of the decision.
In your written request, please state that you are requesting an administrative review. Be sure to detail your position, why you believe the decision should be reconsidered, and the requested remedy. Please also include your name, address and employer, if applicable.
APS will thoroughly examine your request for an administrative review to ensure the applicable legislation and/or administrative policies were applied. APS will then provide you with a written decision of its findings.
3. Request an Appeal
If you are not satisfied with APS's written decision following the administrative review, you can submit a request for an appeal of APS’s decision to Alberta’s President of Treasury Board and Minister of Finance. Your written request should include the reason you are requesting an appeal of APS’s decision, any facts or information that relate to your situation, and the requested remedy.
Your request for an appeal can be sent to:
President of Treasury Board and Minister of Finance
Office of the Minister
Treasury Board and Finance
208 Legislature Building
10800 - 97 Avenue
Edmonton, AB
T5K 2B6