If you have been recently denied a request that affects your pension by the pension benefit administrator, Alberta Pensions Services Corporation (APS), you may have that decision reviewed by APS.
If you disagree with the results of that initial review, you may request to have that decision go through an administrative appeal by the Board, which is conducted by the Management Employees Pension Board (MEPB or the Board).
Before you request an administrative review by the Board you must exercise all right of recourse actions with APS.
Right of Recourse Steps
1. Seek an Explanation
If you have concerns or want more information about the decision made by APS, contact us by phone or send a message through the secure mailbox on mypensionplan.ca. We can answer your questions or explain the Plan Rules.
2. Request an initial review
If you believe APS overlooked important information, or that extenuating circumstances were not considered, you can ask for an initial review, and to receive a Written Decision. This review might help to clarify your concern or APS’ decision.
To initiate this review by APS, write a letter to the Client Service Advocate or contact APS through the Secure Mailbox on mypensionplan.ca.
In your written request, please state that you require an initial review, and to receive a Written Decision. Be sure to detail your concerns and why you believe the decision should be reconsidered. Please also include your name, address and employer, if applicable.
Your request for an initial review should be made in writing within 30 days from the date you received the decision.
3. Initial Review Findings
APS will examine your request, the information in your file, and their decision to ensure the Plan's legislation and/or APS' administrative procedures and policies were correctly applied. APS will then respond to you in writing.