If you have been recently denied a request that affects your pension by the pension benefit administrator, Alberta Pensions Services Corporation (APS), you may have that decision reviewed by APS.
If you disagree with the results of that initial review, you may request to have that decision go through an administrative appeal by the President of Treasury Board and Minister of Finance, Government of Alberta.
Before you request an administrative review by the Minister you must exercise all right of recourse actions with APS.
Right of Recourse Steps
1. Seek an Explanation
If you have concerns or want more information about the decision made by APS, contact us by phone or send a message through the secure mailbox on mypensionplan.ca. We can answer your questions or explain the Plan Rules.
2. Request an Initial Review
If you believe APS overlooked important information, or that extenuating circumstances were not considered, you can ask for an initial review, and to receive a Written Decision. This review might help to clarify your concern or APS’ decision.
To initiate this review by APS, write a letter to the Client Service Advocate or contact APS through the Secure Mailbox on mypensionplan.ca.
In your written request, please state that you require an initial review, and to receive a Written Decision. Be sure to detail your concerns and why you believe the decision should be reconsidered. Please also include your name, address and employer, if applicable.
Your request for an initial review should be made in writing within 30 days from the date you received the decision.
APS will examine your request, the information in your file, and their decision to ensure the Plan's legislation and/or APS' administrative procedures and policies were correctly applied. APS will then respond to you in writing.
3. Request an Appeal
If you are still dissatisfied with APS' decision following the initial review, you can request an appeal of APS' Written Decision in writing to the President of Treasury Board and Minister of Finance, Government of Alberta. Your written request should include any facts or information that relate to your situation and your reason for appealing to the Minister.
President of Treasury Board, Minister of Finance
Office of the Minister
Treasury Board and Finance
323 Legislature Building
10800 - 97 Avenue