Right of Recourse

For further clarification regarding a decision that affects a member’s MEPP benefits, members should contact the Member Services Centre to request an explanation. If a member is not satisfied with the explanation, they may request an administrative review by MEPP’s pension benefit administrator, Alberta Pensions Services Corporation (APS).

If a member is not satisfied with the results of APS’s administrative review, they may submit a request for an appeal of APS’ decision to Alberta’s President of Treasury Board and Minister of Finance.

Before a member submits a request for an appeal to Alberta’s President of Treasury Board and Minister of Finance, the member must have completed Step 1 and Step 2, as described below. 

Right of Recourse Steps

1. Seek an Explanation

If a member has concerns or they require further clarification regarding a decision that affects their MEPP benefits, they can contact us  by phone or log in to Your Pension Profile and send a message through Secure Messages. MEPP can answer a member’s questions and provide an explanation of the decision.

2. Request an Administrative Review by APS

If a member is not satisfied with the explanation of the decision that was provided, they can request an administrative review by APS.

To request an administrative review by APS, write a letter to the Client Service Advocate or contact APS through the Secure Messages in Your Pension Profile. The written request for an administrative review should be made within 30 days from the date the member received the initial explanation of the decision.

In the written request, the member will need to state that they are requesting an administrative review. Members should be sure to detail their position, why they believe the decision should be reconsidered and the requested remedy. They should also include their name, address and employer, if applicable.

APS will thoroughly examine the request for an administrative review to ensure the applicable legislation and/or administrative policies were applied. APS will then provide the member with a written decision of its findings. 

3. Request an Appeal

If a member is not satisfied with APS' written decision following the administrative review, they can submit a request for an appeal of APS’ decision to Alberta’s President of Treasury Board and Minister of Finance. The written request should include the reason they are requesting an appeal of APS’ decision, any facts or information that relate to their situation and the requested remedy.

Requests for an appeal can be sent to: 

President of Treasury Board and Minister of Finance
Office of the Minister
Treasury Board and Finance
208 Legislature Building
10800 - 97 Avenue NW
Edmonton, AB T5K 2B6